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Workplace Skills

BSB20120 - Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level business services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. Individuals in these roles generally work under direct supervision. This program includes workplace excursions, and mentoring.

Students obtaining a competent result for all units studied will be issued a qualification. Should a student not complete the full qualification, a statement of attainment will be issued for the units which the student is deemed competent.


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Nominal hours: 280
  • 1 year part-time while at school (excluding school & public holidays) 1 day per week
BSBOPS201: 30 hours
  • Work effectively in business environments
BSBTEC202: 20 hours
  • Use digital technologies to communicate in a work environment
BSBWHS211: 20 hours
  • Contribute to the health and safety of self and others
BSBSUS211: 20 hours
  • Participate in sustainable work practices
BSBTEC203: 30 hours
  • Research using the internet
BSBPEF202" 20 hours
  • Plan and apply time management
BSBPEF101: 20 hours
  • Plan and prepare for work readiness
BSBCMM211: 40 hours
  • Apply communication skills
BSBPEF201: 50 hours
  • Support personal wellbeing in the workplace
BSBCRT201: 30 hours
  • Develop and apply thinking and problem solving skills
  • Includes hands-on training and practical skills development at AGA’s campus
  • Access to AGA’s Learning Management System (LMS)
  • Assessments include written questions and practical tasks
  • Administration assistant
  • Office worker
You could also progress to further VET studies into a Certificate III or Certificate IV.
  • A Students obtaining a ‘Competent’ result for all units studied will be issued a ‘Qualification’ – BSB20120 - Certificate II in Workplace Skills issued by AGA.
  • Should a student not complete the full qualification, a ‘Statement of Attainment’ will be issued for the units which the student is deemed ‘Competent’.

* Please note: the information on this page is subject to change in line with industry and regulatory requirements

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