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Business and Workplace Skills

BSB20120 - Certificate II in Workplace Skills & BSB30120 - Certificate III in Business (VDSS delivery)

This qualification reflects the role of individuals in a variety of entry-level business services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. Individuals in these roles generally work under direct supervision. This program includes workplace excursions, and mentoring.

Students obtaining a competent result for all units studied will be issued a qualification. Should a student not complete the full qualification, a statement of attainment will be issued for the units which the student is deemed competent.


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Nominal hours: 460
  • Two years part-time (one day per week) while at school, excluding school and public holidays
BSB20120:
  • Unit code: BSBCMM211
  • Apply communication skills
  • Hours: 40
BSB20120:
  • Unit code: BSBOPS201
  • Work effectively in business environments
  • Hours: 30
BSB20120:
  • Unit code: BSBPEF202
  • Plan and apply time management
  • Hours: 20
BSB20120:
  • Unit code: BSBSUS211
  • Participate in sustainable work practices
  • Hours: 20
BSB20120:
  • Unit code: BSBWHS211
  • Contribute to the health and safety of self and others
  • Hours : 20
BSB20120:
  • Unit code: BSBCRT201
  • Develop and apply thinking and problem solving skills
  • Hours: 30
BSB20120:
  • Unit code: BSBPEF201
  • Support personal wellbeing in the workplace
  • Hours: 50
BSB20120:
  • Unit code: BSBTEC201
  • Use business software applications
  • Hours: 60
BSB20120:
  • Unit code: BSBPEF101
  • Plan and prepare for work readiness
  • Hours: 20
BSB20120:
  • Unit code: BSBOPS202
  • Engage with customers
  • Hours: 100
BSB30120:
  • Unit code: BSBTWK301
  • Use inclusive work practices
  • Hours: 30
BSB30120:
  • Unit code: BSBLDR301
  • Support effective workplace relationships
  • Hours: 40
  • Administration assistant
  • Office worker
You could also progress to further VET studies into a Certificate III or Certificate IV.

* Please note: the information on this page is subject to change in line with industry and regulatory requirements

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