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This procedure is available to employees, apprentices, trainees, students, parents (if a student is under 18), host employers, clients, contractors and other stakeholders.
If you wish to raise a grievance, make a formal or informal complaint or appeal, you’ll be asked to provide a detailed description to help us investigate.
Things to include:
If you wish to make a complaint, please complete the form below.
A panel of appropriate management will then investigate and respond accordingly, following a fair and reasonable process. You may be contacted via the details provided regarding the information submitted in a formal written complaint.
An investigator will then be appointed to deal with the complaint and the investigation will seek to gather all relevant information.
Once the investigation has been completed and relevant input received, all involved parties will have adequate opportunity to respond before a determination is made and an appropriate course of action will be communicated to all concerned parties.
Resolution timeline:
Please note, where the time to resolve the grievance/complaint takes more than one week, all parties will be notified of the reason and an estimated resolution timeline will be supplied.
The Grievance/Complaints Procedure complies with the requirements of Australian Skills Quality Authority (ASQA) Standard 3, Clauses 1.7, 5.4 and 6.1 to 6.6 — supporting and informing learners, managing complaints and appeals for Registered Training Organisations.
Submit your details below to contact our team and get started.
